Category: Customer Service

The VINCEOLONE team strives to restore the reality of the human body, with specialized personnel creating wax figures to ensure our dolls achieve exceptional realism. We maintain strict control over raw materials and manufacturing processes to guarantee safe, reliable products for our customers. Product Certifications All our products have passed CE and PTC certification. Below are our test reports:…

We are committed to protecting your privacy and personal information security. We value your trust and will ensure that you feel comfortable when interacting with us. All information we collect is provided only by you on a voluntary basis and is strictly used to provide you with better services. Here is a detailed description of…

1. Cancellation Policy We offer a flexible cancellation policy so you can adjust your order as needed: All orders will be processed within 24 hours of payment. For custom dolls, production starts immediately; for stock dolls, the shipping process also starts. Please make sure all information is correct before submitting the order, as the order cannot…